Dispatch Center Manager

Duties

Coordinates emergency communications, and assist with the overall execution of activities of a dispatch center. Coordinates with federal, state, and local agencies through the national dispatch system to ensure rapid, focused, and cost-effective responses to wildland fires, law enforcement as needed, and wildland urban interface/intermix situations. Responsible for the administration, integration, and oversight of the use of telecommunication equipment, computer based applications, and other related communications equipment.

Ensures effectiveness and efficiency of costs, operations, productivity, systems, and communications.

Responsible for the cost effective management of the center by controlling the expenditure of funds and maintaining necessary funding and property records. Recommends changes to personnel levels to meet changes in budgeted funds, ceiling, or workload.

Supervises employees performing dispatch work at various grade levels. Provides administrative and technical supervision necessary for accomplishing the work of the dispatch center. Performs the administrative and human resource management functions relative to the staff supervised.

Coordinates information on the capacities of state and local fire departments. Fosters close working relationships with law enforcement personnel and investigators as needed to ensure that Dispatch Center personnel are provided accurate and prompt information and responses to all incidents. Assists in development of office policy and technical guidance of the operational systems, including handbooks, guides, and operational plans.

Performs wildfire suppression support as directed within training and physical and other duties as assigned. Duties listed are at the full performance level.

Qualifications

You must possess the Basic Requirements identified below to be considered eligible for this position. Transcripts must be provided if qualifications are based on education above the high school level. Your application or resume must clearly show that you possess the appropriate experience requirements.

Specialized experience is defined as experience that is typically in or related to the work of the position to be filled and has equipped you with the particular knowledge, skills, and abilities to successfully perform the duties of the position.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

GS-9: One year of specialized experience equivalent to the GS-7; or a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related; or an appropriate combination of specialized experience and education (only graduate education in excess of 18 semester hours may be used to qualify applicants for this grade level). The education must have been obtained in an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work.

Examples of specialized experience include: Assisting in coordinating emergency communicationsand with the overall execution of activities of a dispatch center. Assisting in providing information regarding the status and danger posed by wildland fires, air quality, and transportation disruptions to local governments and media outlets. Assisting in providing dispatcher related training and serving as subject matter expert during training course development (e.g., initial attack dispatch, aircraft, intelligence, expanded dispatch).

GS-11: One year of specialized experience equivalent to the GS-9; or a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related; or an appropriate combination of specialized experience and graduate level education (beyond what is required for a master's degree, i.e., more than 36 semester hours leading to a Ph.D.).

Examples of specialized experience include: Assisting in planning work for a dispatch center and making adjustments to meet priorities. Assisting in the development and maintenance of office policy and technical guidance of the operational systems, including handbooks, guides, and operational plans. Providing information regarding the status and danger posed by wildland fires, air quality, and transportation disruptions to local governments and media outlets.

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