Inbound Retention Specialist - Sales

Job Description:

• Strengthen Yelp’s revenue retention by providing exceptional and timely customer support
• Consult and educate current Yelp advertisers
• Highlight value by showcasing investment returns through ad performance metrics
• Handle escalated clients using strong listening and conflict resolution skills
• Exhibit strong communication skills with clients and Yelp employees
• Remain organized and efficient in a fast-paced environment
• Consistently achieve/exceed monthly goals

Requirements:

• Bachelor's Degree or 3+ years of relevant client facing experience
• Technically proficient with computers and information systems
• Strong communication skills (verbal and written)
• Excel with problem solving and troubleshooting
• Experience in account management, sales, advertising, or small business (preferred)
• Understanding of local businesses and their importance in economies
• Excellent time management and organizational skills
• Ability to handle tough conversations (professional)
• Ability to strike a balance between consulting and supporting as needed
• Willing to receive and implement feedback

Benefits:

• Medical, vision, and dental
• Mental health support and services via Modern Health
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter)
• 12 paid holidays, plus one floating holiday and 7 paid wellness days
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan
• Work from home reimbursement