Process and Performance Manager - Customs Broker Management Hybrid Model (remotely & on-site)

July 8, 2026 Auto Import

Shape smarter customs operations through innovation and collaboration! Analyze performance, improve processes, and partner with cross-functional teams to ensure compliant, efficient, and reliable global logistics. Bring your analytical mindset and help redefine operational success! Tasks Your main tasks include, among others: <ul><li>Act as Competence Center Customs and be responsible for overseeing all processes related to outside brokerage services within AMERICAS</li><li>Work to improve processes and drive efficiency whether handled locally or on the corporate level</li><li>Work with process management persons or departments within the company regarding cross-functional subjects</li><li>Provide support to operations especially regarding interfaces between transportation and broker processes</li><li>Closely coordinate activities with proper counterparts at LTLS and LHT</li><li>Liaison with relevant IT departments</li><li>Analyze operational KPI’s covering performance and workload</li><li>Regularly review and analyze customs-relevant material movements and KPIs for LTLS/LTCS customers as well as LHT</li><li> All other duties as assigned or required </li></ul>Benefits <ul><li>Short Disability</li><li>Flex Holidays</li><li>Education</li><li>Healthcare</li><li>Family Policy</li><li>Flight privileges</li><li>Life Insurance</li><li>Employee Assistance Program</li><li>up to 60 Sick Days</li><li>Commuter Benefits</li><li>401k plan</li><li>15-20 Vacation Days</li><li>Long Disability </li></ul>Requirements To thrive in this role, we value a combination of the following requirements: <ul><li>High school diploma/GED required</li><li>Bachelor’s degree required</li><li>Master’s degree desirable</li><li>At least 3 years of professional experience required</li><li>Fluency in English language required</li><li>German language desirable</li><li>Knowledge in Aviation MRO, aviation logistics, transportation, Import/Export, supply chain and/or industrial engineering required </li><li>Knowledge in ProX academy, process management, performance management, power BI and/or Tableau desirable</li><li>Excellent knowledge in Excel/Word/Access/PowerPoint/Visio</li><li>Knowledge of SAP R/3 or other ERP system is desirable</li><li>Excellent use of email, internet, and other computer tools</li><li>Excellent detail oriented</li><li>Excellent communication skills</li><li>Willingness to travel</li><li>Must possess a legal work permit in the U.S.</li><li> CV/Resume required</li><li> Company will not provide relocation assistance </li></ul>

Back to blog