Support Specialist – DX

Auto Import

Job Description:

  • Serve as the first line of support for customers using DX’s Survey and Data Cloud products, helping them troubleshoot issues and get unblocked quickly.
  • Assist with survey setup, delivery, and analysis to ensure customers collect meaningful feedback from their engineering teams.
  • Investigate and resolve unexpected product behaviors, escalating when necessary to Engineering or Product.
  • Communicate clearly and professionally with customers via Slack Connect, Microsoft Teams, email, and video calls.
  • Document support interactions, identify patterns in customer feedback, and contribute to improving internal processes and external resources.

Requirements:

  • 0–2+ years of customer-facing technical support or solutions engineering experience.
  • Familiarity with engineering tools like GitHub, Jira, Azure DevOps, GitLab, etc.
  • Understanding of APIs and how systems connect via webhooks or tokens.
  • Comfort troubleshooting and explaining technical concepts to both technical and non-technical users.
  • Familiarity with authentication concepts (OAuth, SAML, token-based auth).

Benefits:

  • Health and wellbeing resources
  • Paid volunteer days
Back to blog