Technical Program Manager, Analytics

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Job Description:

  • Own the CX Analytics Engineering roadmap, distilling requests from Operations, Compliance, Risk, WFM, BizOps, and Product teams into a prioritized backlog
  • Drive program execution across data model builds, pipeline development, dashboard delivery, and regulatory reporting workstreams
  • Build and automate project management processes
  • Partner with CX Operations leadership, Compliance, and Data/Platform Engineering to resolve pipeline dependencies
  • Implement testing, monitoring, and documentation standards
  • Leverage AI-assisted workflows and tooling to compress speed-to-insight

Requirements:

  • 7+ years of experience in technical program management, with at least 3 years supporting data engineering, analytics, or data platform teams in a regulated environment
  • Proven track record owning and prioritizing a technical roadmap across multiple concurrent workstreams
  • Fluency with modern data stack components (e.g., Snowflake, Airflow, Looker/Superset)
  • Demonstrated ability to create operational leverage through process automation and tooling improvements
  • Experience driving alignment across 10+ cross-functional stakeholders (Operations, Compliance, Risk, Product, Engineering)
  • Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs

Benefits:

  • Health insurance
  • 401(k)
  • Flexible working hours
  • Paid time off
  • Professional development opportunities
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